Frequently Asked Questions

Medical weight loss is a physician-supervised program that combines prescription medication with regular monitoring and clinical guidance. A licensed provider evaluates your health, prescribes medication when appropriate, and stays involved throughout your treatment to check on your progress and safety.

There's no required BMI to get started. Every patient is assessed individually by a licensed provider to determine medical necessity and whether GLP-1 treatment is appropriate for their health and goals.

No lab work is required before starting treatment.

Our program is available to patients 15 and older. For patients under 18, treatment is evaluated on a case-by-case basis and requires parental consent and oversight throughout care. A parent is typically present for the consult and is often the one who requests it in the first place. Our pharmacy partner also requires parental consent before filling any medication for a minor.

Your initial consultation happens via Zoom video call with a licensed provider. After that, most communication happens through secure messaging, though you can always request a follow-up video visit if you would prefer to talk with your provider directly.

You'll need a smartphone, tablet, or computer with internet access and a camera and microphone, along with the Zoom app (free to download) for your video visits.

You'll be matched with a provider licensed in your state, and you'll stay with that same provider for all of your care.

Call our office at (435) 414-0360, and we'll help you reconnect or reschedule.

Yes, as often as you need or want. Providers typically respond within about 24 hours, Monday through Friday. Providers take weekends off to spend time with their families, but if you need something urgently, you can always contact the clinic directly. For emergencies, go to your nearest Emergency Department or call 911.

A parent is typically present for the consult, and in most cases it's the parent who requests the initial consultation. Parental consent is also required by our pharmacy in order to fill any medication prescribed to a minor.

We offer compounded GLP-1 medications (semaglutide and tirzepatide) for medical weight loss, along with NAD+ therapy, sermorelin, and hair loss treatments (finasteride and minoxidil) - all prescribed based on your provider's individualized assessment of your health and goals.

Semaglutide is a once-weekly injectable GLP-1 medication that helps regulate appetite and blood sugar levels, proven highly effective for weight loss.

Tirzepatide is a once-weekly injection that combines GLP-1 and GIP receptor agonists to deliver powerful effects on appetite control and metabolic health.

While every person is unique, the target weight loss for tirzepatide patients is 1-3 pounds per week.

We use compounded versions of semaglutide and tirzepatide. Compounded medications are not themselves FDA-approved products, but they're prepared using the same active pharmaceutical ingredients as brand-name GLP-1 medications, and are only made when clinically appropriate for your individual treatment plan.

A compounding pharmacy creates personalized medications by mixing individual ingredients to tailor them to the specific needs of a patient per a licensed practitioner's prescription.

The most common side effects are nausea, vomiting, constipation and diarrhea. Our healthcare providers customize dosing plans to mitigate side effects.

The most common side effects are nausea and fatigue. Patients may also experience diarrhea, vomiting, headaches and heartburn. Our providers work with you step-by-step to limit side effects.

Yes. Your provider reviews your progress at check-ins and can adjust your dose or switch medications as needed.

Treatment duration varies by individual and is reassessed regularly. Your provider monitors your progress to make sure you're maintaining a healthy, sustainable weight (not dropping below a healthy BMI) for as long as you're on treatment.

At minimum, every two weeks, via text message. You're welcome to reach out more often, and you can request a video follow-up any time.

Contour Health does not charge for consultations with our medical providers.

No, we don't bill insurance. However, we can provide documentation you can use to seek reimbursement through HSA or FSA funds.

For weight loss, we don't charge a membership fee, monthly subscription, or auto-refill fee. The only cost is the medication itself - you and your provider determine the appropriate dose and vial size for your care plan, and you're billed only for the medication you're currently using.

No. Our weight loss medications are sold by the vial. There is no subscription, membership fee, or long-term commitment.

No. There's never a membership fee, a consult fee, or a shipping charge on any program - you pay for your medication and nothing else. Weight loss, longevity, and performance are billed per order, when you and your provider decide to reorder. Hair loss ships on a quarterly auto-refill instead, so that medication charge recurs every 3 months until you cancel.

Your medication ships through an auto-refill program: every 3 months, your card is charged $145 ($48/mo) and a fresh 3-month supply ships. Around month 3, your provider checks in on how treatment is going before the next supply goes out. Your first 3-month supply is the minimum commitment. After that, cancel any time by emailing reception@contourhealthrx.com at least 30 days before your next quarterly charge. No cancellation fee. There's no membership fee. Insurance isn't accepted, but you can pay with an HSA or FSA card.

GLP-1s are generally not recommended for people with a personal or family history of medullary thyroid carcinoma or Multiple Endocrine Neoplasia syndrome type 2 (MEN 2), or those who are pregnant or breastfeeding. Your provider reviews your full history before prescribing.

Your provider monitors your progress at each check-in to make sure you remain at a healthy, sustainable BMI throughout treatment, never dropping below a healthy weight, adjusting your plan as needed.

Stop taking GLP-1 medication immediately and contact your care team - these medications are not recommended during pregnancy.

We kindly ask for 24 hours' notice if you need to reschedule or cancel, though we understand last-minute changes happen.

We follow HIPAA guidelines to protect your health information, and your data is never shared without your consent.

Message your care team for non-urgent needs - expect a response within about 24 hours on weekdays. For technical issues, call our office at (435) 414-0360. For medical emergencies, call 911 or go to your nearest Emergency Department.

NAD+ is a coenzyme found in all living cells that plays a crucial role in energy metabolism and maintaining proper cell function. NAD+ levels naturally decline with age.

Patients self-administer subcutaneous NAD+ injections in the convenience of their own homes.

Treatment frequency varies based on individual needs, but most patients inject NAD+ 2-3 times per week.

Many patients report improved energy and mental clarity after their first few injections. Full benefits develop over time with consistent treatment.

Potential side effects include headache, nausea, dizziness, and injection site soreness. These are generally mild and transient.